At The Blacklight District, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our returns and refunds policy below:

Returns

• We accept returns for unused and unopened items within 14 days of receiving your order.
• To initiate a return, please contact us at [insert contact email] with your order number and the reason for the return. We will provide you with instructions on how to proceed.
• The customer is responsible for return shipping costs unless the item is damaged or defective.

Refunds

• Refunds will be processed once the returned item is received and inspected.
• If your return is approved, a full refund will be issued to the original payment method.
• If the item is damaged, defective, or incorrect, we will provide a full refund or replacement at no additional cost to you.

Exemptions

• Custom items or personalized orders cannot be returned or refunded unless they arrive damaged or defective.
• Due to the nature of 3D printed products, we do not accept returns on opened or used items.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 7 days of receiving the order. We will work to resolve the issue by offering a replacement or refund.

Thank you for shopping with us!

Shipping Policy

At The Blacklight District, we aim to provide a smooth and efficient shipping experience for all of our customers. Below is our shipping policy:

Processing Time

• Orders are processed and shipped within 2-4 business days of receiving payment.
• Orders may take longer during high-demand periods or due to unforeseen circumstances. If there are any significant delays, we will notify you as soon as possible.

Shipping Rates & Locations

• We currently only ship within the UK for orders placed directly through our website.
• If you are located outside the UK, please order through our eBay store for international shipping options.

International Shipping

• For customers outside the UK, we encourage you to visit our eBay store for shipping options to your location.

Order Issues

• If your order is lost, damaged, or delayed, please contact us immediately at blacklightdistrict3d@outlook.com so we can assist you in resolving the issue.

Address Accuracy

• Please ensure that your shipping address is correct at checkout. We cannot be held responsible for delays or undelivered items due to incorrect addresses.

Thank you for shopping with us! We appreciate your support.